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25 Year Product Warranty

Our Warmfloor Warranty Information

For installations completed by a Warmfloor Approved Installer

Warmfloor warrants that the contents of your heating kit is free from Manufacturing defects

  • This warranty applies for the first consumer and is not transferable.
  • This warranty applies to Warmfloor products from the date of purchase by the consumer for the period of:
    • Twenty-FIve (25) years for heating cable when installed by a Warmfloor Approved Installer
    • Three (3) years for Thermostat (Warmfloor will supply replacement thermostat, excluding installation costs)
  • The warranty means that you have all the protections given to you as a consumer in the Consumers Guarantees Act 1993 and applies in all circumstances covered by the Consumer Guarantees Act.
  • Warmfloor or its approved installer reserves the right to charge for any repairs/faults caused by installation damage which is not the fault of Warmfloor Heating Limited.
  • All procedures as detailed in the Warmfloor installation manual need to be followed precisely for this warranty to be valid. Any deviation from these may result in the warranty being null and void and repair costs may be incurred.
  • Proof of purchase must be supplied with any warranty claim. We suggest you attach your proof of purchase to this warranty form and keep in a safe place.
  • Warmfloor’s warranty does not include costs in relation to any damage to fixtures or fittings caused by the removal, replacement, service or repair of the product. This clause may be exempt only when heating has been installed under tiles by a Warmfloor Approved Installer and the owner has four spare tiles available for the repair.
  • This warranty does not cover any damage caused by irregularities in the power supply (electrical surges or lightning strikes). This product is designed for a 220-240V AC supply.
  • This warranty does not include the original site visit by an electrician to determine the cause of the problem.
  • At least 4 spare tiles must be available for use in the event of a repair.
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Printer Friendly Warranty Sheet
PDF - 297kb
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Solve your problem with our Online Tools and FAQ

To find answers to many common enquiries, visit our Frequently Asked Questions page

If you are having issues with your Warmfloor Unit, use our problem solver for a quicker fix.

Warmfloor's Key Features

Warmfloor works with most flooring surfaces
Works with most flooring surfaces
Warmfloor offers a range of thermostats for you to choose from
Choose the right thermostat for you
The Warmfloor cable is design and manufactured in New Zealand
Cable is designed in New Zealand
Warmfloor offer full support both online and by phone
Online help and FAQ's available
Our trained agents can advise on the right cable for your heating needs
Find the right cable for your needs
Warmfloor Insulation Board helps gives greater energy saving and lower costs to run
Insulation Board for greater savings

Warmfloor

Excellence in Underfloor Heating
Contact us

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0800 492 763

Offices

74 Wilson Street
Wanganui 4500

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PO Box 192
Wanganui 4541

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